LUXVIBE LTD ("we", "us", "our") is committed to protecting your privacy. This policy explains what personal data we collect when you visit luxvibes.co.uk or place an order, how we use it, and the rights you have over it under UK GDPR and the Data Protection Act 2018.
Who we are
LUXVIBE LTD is a company registered in England & Wales, with a registered correspondence address at Flat 41 Ennerdale House, 121 Hamlets Way, London, England, E3 4TY. For any privacy query, contact us at hello@luxvibes.co.uk.
What data we collect
When you browse our site, place an order, or contact customer service, we may collect: your name, email address, delivery and billing address, phone number, order history, and any personalisation text you submit for custom mugs. If you contact us, we also keep a record of that correspondence. We do not collect or store full payment card details ourselves — these are processed securely by our payment provider.
How we use your data
We use your data to: process and dispatch your order; respond to customer service enquiries; send order confirmations and delivery updates; and, where you've opted in, send you our newsletter with new mug drops and offers. We do not sell your personal data to third parties.
Cookies
Our site uses cookies and similar technologies, including a small amount of local browser storage used to remember the contents of your shopping basket between pages. See our Cookie Policy for full details.
Sharing your data
We share the minimum data necessary with: courier and delivery partners, so your order can be dispatched and tracked; our payment processor, to take payment securely; and email service providers, if you've subscribed to our newsletter. We require all such partners to handle your data securely and only for the purpose we've instructed.
How long we keep your data
We keep order records for as long as required by UK tax and accounting law (normally 6 years), and marketing preferences until you unsubscribe. You can ask us to delete other personal data at any time, subject to our legal obligations.
Your rights
Under UK GDPR, you have the right to access the personal data we hold about you, ask us to correct inaccurate data, ask us to delete your data, restrict or object to certain processing, and request your data in a portable format. To exercise any of these rights, email hello@luxvibes.co.uk. You also have the right to lodge a complaint with the Information Commissioner's Office (ICO) at ico.org.uk if you believe we have mishandled your data.
Children's privacy
Our site is intended for adult shoppers. We do not knowingly collect personal data from children.
Changes to this policy
We may update this policy from time to time. The "last updated" date at the top of this page reflects the most recent revision.
Contact us
Questions about this policy or your data can be sent to hello@luxvibes.co.uk, or by post to our registered address above. See our contact page for more ways to reach us.