We reply within one working day
Wherever you bought from us, our UK support team can help. Send us a message below or email us directly.
Send us a message
Other ways to reach us
hello@luxvibes.co.uk
We reply Monday–Friday, within one working day.
Registered address
LUXVIBE LTD
Flat 41 Ennerdale House
121 Hamlets Way
London, England, E3 4TY
Sizing, materials & shipping — answered
What sizes do LUXVIBE mugs come in?
Most mugs are standard 300–350ml, with select designs available in a 400ml+ oversized option. Check each listing for exact dimensions before ordering.
Are your mugs dishwasher and microwave safe?
Yes — all standard ceramic and personalised mugs are dishwasher and microwave safe, unless a listing states otherwise (for example, designs with metallic trim).
How long does UK shipping take?
Orders are dispatched within 24 hours on working days and typically arrive within 2–4 working days via tracked delivery. See our full shipping & returns policy.
What materials are your mugs made from?
Our core range uses glazed ceramic stoneware. Travel mugs use double-walled stainless steel with a spill-resistant lid.
Can I personalise a mug with any name or message?
Most personalised listings accept a name, initials or a short one-line message. We check spelling before printing — see our personalised mugs buyer's guide for wording tips.
What if my mug arrives damaged?
Contact us with a photo of the damage and your order number, and we'll arrange a replacement or refund — no lengthy back-and-forth required.